Privacy Policy describes how and when we collect, use, and share information when you attend an appointment at this clinic, purchase a product from us, contact us, or otherwise use our services.  This is in respect of compliance with the General Data Protection Regulations (GDPR) 2018.

Information We Collect
When you register with us, or during the course of your treatment, or as part of purchasing something from this Practice, you will be required to provide us with certain personal information such as: your name, email address, postal address, medical information and payment information. We will store your information on an electronic patient record and diary system which is fully password This

protected. Your payment card details will not be stored. Additionally, we will record in paper form details of your treatment and any associated medical information. This information will be stored in locked filing cabinets, the keys to which are locked in a key safe. None of this information is ever shared with any person or company outside of this Practice other than for the purposes of your continued treatment (for example a letter to your GP) in which event you will be informed and these details will be stored in your patient record.

We will never pass or sell your information to a third party, other than in the limited circumstances described above.

Why We Need Your Information and How We Use It
We collect and use your information for various purposes, including:

• where it is necessary for the purposes of the provision of healthcare services, such as the fulfilment of your podiatry assessment and treatment or to provide further advice;

• if necessary, to comply with a legal obligation or court order or in connection with a legal matter.

Information Sharing and Disclosure
Information about our patients/customers is a key aspect of our business. We may share your personal information for very limited reasons and in limited circumstances, as follows:

• Medical professionals – with your consent, we may share information with medical professionals such as your GP, consultant, or healthcare professional to allow continuity of care;

• Business changes – should this podiatry business ever be sold or merged with another business, your information may be disclosed as part of that transaction, but only to the extent permitted by law and with your consent;
• Legal compliance – we may collect, use, retain, and disclose your information if we are legally required to do so.

Storage of Electronic Data
All of our patient data is stored within the United Kingdom.

Data Retention
We retain your personal information only for as long as necessary. We are required to retain this information to comply with our legal and regulatory obligations or to resolve any issues. We are required to retain healthcare records is for a minimum period of eight (8) years, after the last entry.  For customers who are not patients but who have bought products from this Practice, we will keep any data you have provided (excluding payment card details) for a minimum of six (6) years.

We keep your phone number on a business mobile which is password protected. With your consent we send a text reminder to confirm appointment details.

Your Rights
You have certain rights in relation to your personal information. While some of these rights apply generally, some apply only in specific, limited cases. These rights are described below:

• You have the right to access and receive a copy of the personal information that we hold about you upon written request to this Practice.

• You have a right to change, restrict our use of, or delete your personal information. Healthcare treatment records are exempt from change and deletion requests.
• If you wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you should do so, in writing, to this Practice.

How to Contact Us

If you wish to contact us about anything in this Privacy Policy, please contact our Data Protection Officer, in writing, at:        24 Longworth Road, Horwich, Bolton, BL6 7BE